Missing coins?
Most rewards are either still being validated or were not tracked by the offer provider. Use this checklist before creating a support ticket.
Check your offer history
Open your history and identify whether the reward is pending, credited, rejected or reversed. A pending reward is recorded and waiting for validation; it is not missing.
Allow the provider’s stated tracking time
Some activities report quickly while games, purchases and surveys can take longer. Follow the time shown by the provider or offer instructions before reporting it.
Check common tracking causes
- The app or offer had been opened on the device before you started through BloxChase.
- A VPN, proxy, private browser, ad blocker or tracking protection interrupted attribution.
- The device, country, age or account did not meet the offer’s eligibility rules.
- A required level, purchase, survey confirmation or deadline was not completed exactly.
- The advertiser marked the activity as duplicate, invalid or later reversed it.
A second attempt can create duplicate activity and make provider review harder. Save proof and check the original status first.
Send Support a complete report
One clear ticket is faster than several partial tickets. Include:
- Provider name and exact offer title.
- Expected reward amount and approximate start/completion time.
- Your device and operating system.
- Screenshots showing the requirement and completed result.
- Any provider click, transaction or support ID visible to you.
BloxChase Support will never need your Roblox password, Google password, authentication cookie or full payment credentials to investigate a reward.